CUSTOMER SERVICE

Retail - Terms & Conditions

TERMS AND CONDITIONS
These are the terms and conditions ("Sale Terms") that apply when you purchase merchandise, gift cards, and/or e-gift cards from Flying Monkey website.
If you placed an order for merchandise and at least one of the following situations applies to you,
then you are confirming your acceptance of and agreement to be bound by these Sale Terms:(i) you placed an order via flyingmonkeyjeans.com (desktop or mobile);
(ii) you placed an order via the Flying Monkey Jeans mobile app or (iii)  you placed an order via the telephone. 
For the remainder of these Sale Terms, any order that matches at least one of situations (i) through (iii) listed previously may be referred to 
as an order that was purchased from the Flying Monkey "Website."

Due to the fact that these Sale Terms are subject to change at any moment,
please review and then save a copy of these Sale Terms for your personal records prior to your placement of each order. 
If you have questions in regards to these Sale Terms and/or any aspect of your order,
then please contact the Flying Monkey Customer Service Department by email at cs@flyingmonkeyjeans.com

 

ORDER AND ACCEPTANCE
Each part of an order that you submit to Flying Monkey constitutes an offer to make a purchase.
If you have placed your order through the Flying Monkey Website, then, after Flying Monkey receives your order,
you will receive an email from Flying Monkey confirming receipt of your order.
If you do not receive an email from Flying Monkey confirming receipt of an order that you placed,
please contact the Flying Monkey Customer Service Department at the contact information provided above before you attempt resubmit for the same order.
Please note that Flying Monkey's confirmation of receipt of your order does not equate to Flying Monkey's acceptance of your order.

Flying Monkey is not deemed to have accepted any part of your order until the requested item(s) has/have been shipped and Flying Monkey has sent a Shipment Confirmation Email.
You may track the progress of your order on the Track My Order page.

If Flying Monkey rejects your order due to an error in pricing and/or other information, then Flying Monkey will notify you at the email address that you have provided.
Once the error has been corrected, Flying Monkey will ask you whether or not you would like to re-submit your order. 
If Flying Monkey has notified you that your order has been accepted by sending you a Shipment Confirmation Email or a Ready for Pickup Email,
then you will not be required to pay a price that is greater than the order total that is listed in the email.
If Flying Monkey has distributed merchandise that is different from the description of the relevant merchandise 
(as displayed on the Flying Monkey Website at the time at which you placed your order), then you may request a return or an exchange.
For additional details, please review the Flying Monkey Returns & Exchanges Policy.

Although it is unlikely that Flying Monkey would refuse to accept an order,
Flying Monkey reserves the right to deny any order for any reason,
including where the following situations arise: Error(s) in Billing, Payment, and/or Shipping Information

Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to:
Incorrect credit card or debit card number, expiration date, and/or security value.
"Other incorrect information regarding payment types.

Incorrect billing information (e.g. when you provide billing information that is inconsistent with the billing information that your financial institution has on record).

Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.).
Suspected fraudulent information.
 

ERROR IN BILLING, PAYMENT, AND/OR SHIPPING INFORMATION
Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to:
1. Incorrect credit card or debit card number, expiration date, and/or security value.
2. Other incorrect information regarding payment types.
3. Incorrect billing information (e.g. when you provide billing information that is inconsistent with the billing information that your financial institution has on record).
4. Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.).
5. Suspected fraudulent information.

 

DELAYED SHIPMENT OR UNAVAILABILITY OF MERCHANDISE
If an item of merchandise is delayed out of the Flying Monkey fulfillment center or becomes unavailable,
or if there is an error on the Flying Monkey Website pertaining to the order (e.g. an error pertaining to the price and/or description of merchandise),
then Flying Monkey may cancel the order. If this occurs, then Flying Monkey will contact you so that you are aware of the situation.

 

RESHIPPING OF MERCHANDISE
Flying Monkey's policies do not allow merchandise to be reshipped in any way. Any order that is being shipped to a "Freight Forwarding Company" will not be accepted.
A complete listing of countries to which Flying Monkey ships can be accessed on the Shipping & Handling page.

 

RESALE OF MERCHANDISE
Flying Monkey is a private label brand. In order to protect Flying Monkey intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited. 
Flying Monkey will not accept any order that is deemed to possess characteristics of reselling.
Flying Monkey reserves the right to cancel any subsequent order from a customer who has been suspected of reselling.

 

PREVIOUS FRAUDULENT ORDER HISTORY
Flying Monkey may refuse to accept any order if fraudulent activity is suspected.
Flying Monkey may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders. 
Flying Monkey may refuse any order that is connected with a previous credit card dispute.

 

ENGAGEMENT WITH FLYING MONKEY AND AFFILIATES
"Flying Monkey Jeans, Vervet, and Klique B (collectively the ""Company"") reserve the right to block from receiving marketing communications
and/or the right to remove and/or unsubscribe from all Company platforms any email address, phone number, and/or mailing address
that is associated with a customer who has been determined by the Company to possess characteristics of reselling and/or a customer order that has been determined by the Company to be fraudulent.
Company platforms affected by such removal and/or unsubscriptions include,
but are not limited to: (i) any of the Company’s online accounts; (ii) promotional club memberships;
(iii) email marketing lists; (iv) text messaging programs; and/or (v) direct mailing lists.
In addition, affected customers may be prohibited from accessing and/or registering for each of the aforementioned platforms in the future.