Shipping policy

Shipping Policy

At FLYING MONKEY Jeans, we are dedicated to providing efficient and reliable order delivery. Here's what you need to know:

1. Timely Delivery: We make every effort to ensure your order reaches you in a timely manner.

2. Domestic Shipping: We offer domestic shipping within the United States, including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands, through trusted carriers such as UPS and USPS.

3. Order Processing: Orders typically ship within 1–2 business days. During holidays, promotions, or other high-volume periods, processing may take 3–5 business days.

Orders received by 1:00 p.m. PST Monday through Friday may qualify for same-day shipping. Orders placed after 1:00 p.m. PST will generally begin processing the following business day.

4. Weekend and Holiday Orders: Orders placed after 1:00 p.m. PST on Friday or anytime on Saturday or Sunday will begin processing on the following Monday or the next business day if Monday is a holiday. Orders are not shipped or delivered on weekends or holidays.

5. Order Notifications: We will notify you by email once your order has shipped.

6. Shipping Days and Delivery Times: All orders are processed and shipped on business days. Delivery times vary based on the selected shipping method, destination, and carrier.

Please note that plus or express shipping only shortens the carrier's delivery time and does not bypass order processing. Express orders may require 1–2 business days for processing and packing, followed by approximately 2–3 business days for UPS delivery.

7. Shipping Options: We offer a range of shipping options to accommodate your needs, including USPS Priority Mail, UPS Ground, UPS 3 Day Select, and UPS 2nd Day Air.

8. Order Verification and Billing Information: All orders are subject to verification. Incorrect, incomplete, or unverifiable billing or order information may result in processing delays or order cancellation. We will notify you if additional information is required or if a delay is expected.

9. Shipping to P.O. Boxes or APO/FPO Addresses: All shipments to P.O. boxes and APO/FPO addresses are handled through USPS.

10. Order Status and Tracking: You can track your order status at any time by logging into your account and visiting your orders page. Once your order has shipped, you will receive an email containing your tracking information. Please allow up to 24 hours for tracking details to update.

11. Refused Shipments or Delivery Issues: Items refused by the customer or returned as undeliverable due to incorrect or incomplete address information will be returned to www.flyingmonkeyjeans.com. In such cases, the customer will receive a credit for the product cost, less any shipping charges.

12. Lost or Stolen Packages: Once an order has been marked as Delivered by the carrier at the shipping address provided, our responsibility for the shipment ends. We are not liable for lost, stolen, or misdelivered packages after delivery confirmation.

If your package shows as delivered but cannot be located, please check with household members, neighbors, building management, or your mailroom or package locker. You should also contact the carrier directly to open an investigation.

13. International Shipping: We regret that we do not currently offer international shipping. For deliveries to Alaska or Hawaii, please allow an estimated 10–15 business days for delivery.

Thank you for choosing FLYING MONKEY Jeans. We are here to make your shopping experience as seamless as possible. Please contact us with any questions or concerns.